Opening times: Mon - Thurs 8am - 5pm Fri 8am - 4pm

Delivery & returns

Delivery will be charged based on that chargeable by a national carrier unless the goods are offered for sale inclusive of delivery charges. 

Please be aware that at the point of delivery a signature will be required. M.C.C. advises all customers to inspect any goods before signing for them as satisfactory to retain the insurance integrity. Any damage found MUST be noted on the delivery note and delivery refused. Where the damagae is noted after delivery, this MUST be notified in writting to M.C.C. within 24 hours this can be done by fax to 0161 474 1685.

Special orders and non stock goods

M.C.C. reserves the right to ask for full payment at the time of acceptance of an order which is a non stock item or requires to be manufactured to individual requirements. Some simple forms of these are products and services would include cabinet systems and implant pipe work. Customers will be notified if an order or any part of an order is to be classed as a special order. No refund will be offered for any goods ordered in this category unless the goods have not been supplied within a 30 day period. Damaged goods in this category will be replaced with like for like stock only.

Inspection, transit delays and non-delivery

M.C.C. will use reasonable endeavors to meet delivery estimates but cannot accept any liability whatsoever for failure to do so however arising. Failure to meet a delivery date where deliveries are by instalment shall not prejudice M.C.C.'s right to make further deliveries by installment under that contract.

The Customer or an authorised representative must sign for receipt of the goods at the point of delivery and inspect the products as soon as reasonably practicable after direct delivery or purchase from our head office and shall within 24 hours inform M.C.C. verbally and within 3 working days of such delivery give notice to M.C.C. in detail in writing of any defect in the products or of any other complaint which the Customer may wish to make about M.C.C.'s service.

Warranty

M.C.C. warrants that it will, at its option, replace or repair products supplied by M.C.C. in which under proper use defects appear, subject to the claim being made in writing to M.C.C. within 12 months after dispatch or collection, providing that products or parts to which the claim relates are returned to M.C.C. within that period suitably packaged and carriage paid with all associated parts, accessories and literature and, where relevant, in accordance with any particular instructions which M.C.C. may have notified to the Customer at the date of sale. M.C.C.'s warranty shall be strictly limited to products supplied and M.C.C. shall be under no liability whatsoever, be held responsible for any costs incurred in fitting or refitting any products claimed under its warranty.

Returned products together with all associated parts and literature must be accompanied by a proof of purchase such as a sales invoice in respect of the products and details of the nature of any claimed defect together with such further information as M.C.C. may at the time of sale have stipulated. Subject to and as expressly provided in these terms and conditions, and except where the products are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

Returns

M.C.C. will only accept the return of products after giving prior written authority, and furthermore M.C.C. will only accept goods returned that are in the same condition as supplied by M.C.C. and with the support of a sales invoice from M.C.C. who reserve the right to charge a restocking fee of 15% of the value of the goods supplied at the same value as the customer was charge at the time of initial supply of those goods to the customer by M.C.C. Please contact Customer Services Department on 0161 480 2832 during office hours. Damaged goods will only be replaced with like for like stock only.